One of the questions we often receive is about carpet cleaning. In fact there's no special guide to keep your carpet clean. Cleaning your carpet on regular moments will increase its 'lifetime' cycle. Please have a look at the documents in pdf for more information.
Unpacking your finished rug
When you receive your brand new BIC-Carpets rug we ask you to carefully check this. If you have any doubts or questions, please inform your retailer. He will be glad to assist you.
Installing BIC as wall to wall
It's obvious that a high quality product needs a different approach. There are several ways to install the carpet. This is all depending on the circumstances and the way you intend to use the carpet. Please check the information in the file.
Help, the wool is all over my place.
In fact this is just normal. Nothing is wrong with your carpet. Depending on the yarn material, carpet fibres can have some pilling. This is nothing to worry about, but is indeed a little bit annoying for you. We apologise for this inconvenience. Read the attached file on pilling to have the exact information.
Shading, pile pressure or pile reversal
These are natural characteristics of all cut pile carpets. This is especially noticeable on plain and tonal shades or open ground designs, and is the result of pressure causing a change in the direction of the pile, giving light and dark patches, accentuated by room lighting. This does not affect the quality or lifetime of the carpet and is not a fault of manufacture. The regular use of an upright cleaner will help to alleviate this effect.